We welcome your opinions on our services. This provides us with the opportunity to reflect or review our practice policies with the aim of improving patient services.
The surgery staff are happy, wherever possible, to talk to you at the time, or call you at a time convenient to you.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- fill out a patient survey questionnaire
- leave a review on the NHS website
- phone us on 0121 551 4220
Complaints
The practice operates a formal complaints procedure in accordance with NHS guidelines, details of which are available on request.
Complaint forms are available from reception.
We are always happy to assist you with your complaint and take appropriate action where needed. Complaints can be informal, ask to speak to our practice staff who will take down details of your complaint and try to resolve the problem.
If they cannot resolve it or you are not happy about the resolution, they will pass it on to the doctor’s who will respond to you.
You can make a formal complaint in writing to us at the address given on the contact us page. We will acknowledge your complaint within 2 working days and endeavour to supply you with an explanation within 2 weeks.
Making a complaint does not affect the way or type of service we provide you. All complaints are dealt with sensitively and are held separately to your medical records.
Patients can contact the local Patient Advice and Liaison Service (PALS) if they need assistance in this regard.