We welcome your opinions on our services. This provides us with the opportunity to reflect or review our practice policies with the aim of improving patient services. Patient comment/feedback forms are available at reception. The surgery staff are happy, wherever possible, to talk to you at the time, or call you at a time convenient to you. If you have any comments or feedback, whether we have done something well or badly, please take the time to complete a comments sheet so that we are aware of your experience.
The Practice operates a formal complaints procedure in accordance with NHS guidelines, details of which are available on request. Complaint forms are available from reception. We are always happy to assist you with your complaint and take appropriate action where needed. Complaints can be informal: ask to speak to our Practice staff who will take down details of your complaint and try to resolve the problem. If they cannot resolve it or you are not happy about the resolution, she will pass it on to the doctor's who will respond to you. You can make a formal complaint n writing to us at the address given at the front of the leaflet. We will acknowledge your complaint within 2 working days and endeavour to supply you with an explanation within 2 weeks. Making a complaint does not affect the way or type of service we provide you. All complaints are dealt with sensitively and are held separately to your medical records.
Patients can contact the local Patient Advice and Liaison Service (PALS) if they need assistance in this regard.