Your Rights and Responsibilities

Your Rights

To be treated with dignity and respect irrespective of your colour, creed, age, medical condition (including disability) or sexual orientation.
To be afforded the highest standard of medical care possible within the resources available.
To be referred to a specialist or therapist if appropriate.
To have a second opinion if that is appropriate.
Patients can express a preference of practitioner when booking an appointment.

To treat all members of our staff with courtesy regardless of their colour, creed, sex, age or any disability.
To arrive in good time for your appointment.
To cancel any appointments you do not need. To cancel an appointment, please use our Cancel an Appointment Triage.
To use our emergency services for medically urgent problems only.
To discuss no more than one problem per consultation.
If more than one patient needs to be seen, please book one appointment per patient.